Shipping & Returns
Last Updated: September 2026
Each Saga Luna piece is made, printed, embellished, or prepared specifically for your order. Please review the information below before making a purchase.
MADE-TO-ORDER PRODUCTS
All products available for purchase through sagaluna.com are made or prepared specifically for each individual order. This includes fine art editions as well as made-to-order art-based home, fashion, and accessory products.
PRODUCTION & FULFILLMENT TIME
Please allow approximately 3–4 weeks for production and fulfillment before your order ships. Because each item is made or prepared to order, production times may vary, particularly during periods of high demand. Shipping and transit time are additional and begin after production and fulfillment are complete.
Because these items are created or prepared specifically for you, all sales are final once an order has been placed. We do not accept returns, exchanges, or cancellations for change of mind, incorrect size or product selection, or other customer preference reasons.
This policy does not limit any rights or remedies available to you under applicable law.
FINE ART EDITIONS
Limited Edition, Enhanced Edition, and Gold Deluxe Edition fine art prints are individually prepared as part of a numbered edition.
Fine art editions are printed in California and, depending on the edition selected, may be individually inspected, signed, numbered, hand-embellished, finished, and prepared for shipment.
Because each fine art edition is prepared specifically for the purchaser, all fine art edition sales are final except where otherwise required by law or in the event of a damaged, defective, or incorrect item.
MADE-TO-ORDER HOME, FASHION & ACCESSORY PRODUCTS
Certain Saga Luna products, including scarves, bags, pillows, notebooks, and similar art-based merchandise, are produced individually after an order is placed. These products may be manufactured and fulfilled on Saga Luna's behalf by our production partners.
Because these products are made to order, they are not eligible for return or exchange for change of mind, size preference, or other customer preference reasons.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, or materially different from what you ordered, please contact us at orders@sagaluna.com as soon as reasonably possible after delivery.
Please include your order number, a description of the issue, and clear photographs showing the item, packaging, and any visible damage or defect.
We will review the issue and, when appropriate, arrange a replacement, repair, refund, or other remedy consistent with the circumstances and applicable law.
Please retain the item and its original packaging until we have completed our review, as photographs or additional information may be required.
SHIPPING & FULFILLMENT
Processing and production times vary by product. Because Saga Luna products are made or prepared to order, please allow sufficient time for production in addition to the estimated shipping time.
Some products may ship directly from a production partner and may arrive separately from other items in the same order.
Shipping estimates are provided in good faith but are not guaranteed. Delivery times may be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside Saga Luna's reasonable control.
Customers are responsible for providing a complete and accurate shipping address at checkout.
INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient.
International delivery times may vary due to customs processing and local carrier operations.
ORIGINAL ARTWORK
Original one-of-a-kind artworks displayed on sagaluna.com are not offered for direct website checkout. Original artwork acquisitions are handled separately through galleries or direct inquiry and may be subject to separate purchase, shipping, and return terms provided at the time of sale.
QUESTIONS ABOUT AN ORDER
For questions regarding an order, shipping, delivery, damage, or fulfillment, please contact: